About US :

 

Demand Upsurge is dedicated to transforming B2B marketing with innovative buyer insights, demand generation, and account-based strategies. With firsthand experience tackling complex industry challenges, we understand the pressures and goals you face. Our holistic approach ensures that every project receives actionable solutions, empowering even the leanest teams to scale effectively. Join us to create impactful stories in the B2B landscape.

​

Your role:

​

As a Customer Experience Manager at Demand Upsurge, you will play a crucial role in ensuring the success of our clients' account-based marketing initiatives. Working closely with our Sales and Marketing Operations teams, you will oversee the setup and execution of digital advertising and lead generation campaigns. Your proactive engagement across various internal departments will be key to seamless campaign execution, delivering outstanding results for our clients. Additionally, you will analyze campaign metrics to provide actionable insights to enhance client retention. If you thrive in a collaborative environment, are results-oriented, and have a passion for process improvement, this role is a great fit for you.

​

What You'll Do:

​

• Lead the setup and operational execution of display advertising and lead generation campaigns.

• Collaborate with clients, the sales team, and the marketing operations team to optimize strategies and ensure timely implementation of campaigns for B2B clients.

• Cultivate strong relationships with Customer Experience Managers to ensure smooth transitions from campaign setup to delivery.

• Generate detailed reports throughout campaign lifecycles, providing valuable insights to the Customer Experience team to enhance client retention.

• Develop expertise in Demand Upsurge’s integration capabilities, particularly in lead delivery and other client integrations.

• Serve as a liaison between client expectations and internal system capabilities.

• Participate in onboarding calls with clients to understand their specific needs and objectives.

 

Your Profile/Qualifications:

​

• Customer-centric mindset with a strong desire to assist clients.

• Ability to work collaboratively within a team while also managing tasks independently toward shared goals.

• Strong multitasking skills, effectively handling competing priorities.

• Self-motivated with a focus on process optimization.

• Quick learner with the ability to master new technologies and systems efficiently.

• Natural curiosity and problem-solving capabilities.

• High enthusiasm, energy, and a sense of urgency in addressing client needs.

• Knowledge of digital advertising and/or marketing technology is a plus.

• Familiarity with CRM integrations such as Eloqua, Marketo, and HubSpot is advantageous.

• Experience with Salesforce is a plus.

 

Benefits & Perks:

​

• Opportunities for career advancement as our company grows.

• Competitive benefits package, including medical, dental, and vision coverage.

• Generous paid time off, including holidays, vacation days, sick leave, and parental leave.

• Flexible work policy to support work-life balance.

• A dynamic and innovative company culture, backed by a fantastic team!